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  2. Shipment Tracking & Returns

Shipment Tracking & Returns

In this section, you find information about how to track an international shipment in FlavorCloud and how to generate a return shipment.

Order Changes, Cancellations & Returns

  • Does FlavorCloud honor the “Remorse Period” offered by some online stores and e-commerce platforms?
  • How do I cancel a fulfillment?
  • What happens with the shipping rates and custom duty fees when a customer adds or removes an item from the shopping cart?
  • How do I generate a Return in FlavorCloud?
  • What do I do if a package is lost in transit and I would like to re-ship the package?
  • Who pays for lost shipments?

Shipment Tracking

  • How do I track a shipment?
  • Where can I find the status of a shipment?
  • Can I change the status of a fulfilled order in FlavorCloud?
  • Can I provide updates regarding status of order and shipment to my customers?
  • How long do packages take to clear customs?
  • What is the difference between a “Tracking Number” and a “Reference Number”?
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