Please follow the following steps to successfully install FlavorCloud in your BigCommerce store to enable international shipping.
Step 1: Go to the BigCommerce Application Marketplace
Click on the “Apps” option in the main menu of your BigCommerce online store. Then click on “Marketplace” link and on the next screen click on “BigCommerce.com/Apps” which will get you to the application marketplace of BigCommerce, where you search for FlavorCloud.
Step 2: Install the FlavorCloud application
From the BigCommerce application marketplace, you proceed with installing the FlavorCloud application by clicking on the “Install” link. Note, prior to installing the FlavorCloud application you will be asked to acknowledge the BigCommerce and FlavorCloud Terms of Service.
Step 3: Create a FlavorCloud Account
During installation, you will be asked to fill out a form to create a FlavorCloud account. You will need an email address, password, first and last name and a phone number. Click “Register” once you completed the form.
Step 4: Login into FlavorCloud application & setup settings
Once you created an account with FlavorCloud, the FlavorCloud logo will appear on the left panel of your BigCommerce screen. When you click on the FlavorCloud logo you will get to the login screen from where you can access the FlavorCloud account. Once you logged into FlavorCloud, you can proceed to define your FlavorCloud settings. Here are a few useful links on how to define your settings in FlavorCloud:
- Account Settings Setup
- Adding Billing Information
- Define shipping service levels (express, standard, etc.)
Step 5: Define your shipping settings in BigCommerce
Once you installed the FlavorCloud application, you will want to review and update the shipping settings of your BigCommerce store. From the BigCommerce home screen, go to the “Settings” section. If you haven’t already done so, the first thing you want to do is to define your shipping origin, which is typically your warehouse location. Next you “configure” the “Shipping Rules” by clicking on the “Rest of World” option where you will add FlavorCloud as the default solution for international shipping. Make sure FlavorCloud is the only option turned on for international shipping ("Rest of World") so that shipping rates flow properly into the checkout area of your store and international orders placed by customers get into the FlavorCloud application where you can fulfill them.
Step 6: Review & update product information
Lastly. you will need to make sure that the product information is available and up-to-date in your BigCommerce store. The production information is used to calculate shipping rates. This includes the weight and dimensions of the product/shipments as well as the origin and destination address. In addition, for customs documentation, a brief product description is needed and should be added at the product level in BigCommerce. Please note, FlavorCloud will automatically calculate international shipping rates using this data and display the shipping rates and options directly into the checkout area, unless you specify a “Fixed Shipping Price” in the “Shipping Details” of each product.