Where and how do I determine shipping options offered to my customers at checkout?

Once you have selected FlavorCloud as your choice for international shipment in your online store (e.g. Shopify or BigCommerce), open the FlavorCloud application, click on the “Settings” tab and find the “Service Level” section where you select which level(s) of shipping service you would like to offer to your customer. You will be able to pick the service level of carriers based on transit times. The FlavorCloud algorithm will then pick the winning carrier choice for that route based on cheapest rates as well as best carrier fit. In the same section you also decide the duty fee terms:  

  • DDP – delivery duties paid. This means that the customer pays for duties and taxes upfront. This option is the most cost-effective and painless for the customer as FlavorCloud handles everything until delivery
  • DDU – delivery duties unpaid. In this case, an estimate is shown but the customer is responsible for duties and taxes at delivery.


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