How do I configure my Shopify Plus store to use the FlavorCloud App?

For FlavorCloud to provide shipping rate calculations and options for your orders, you need to complete the following steps to start with:

Step 1: Define “Shipping To”

Select “Settings” on the left panel of your Shopify online store. From there, click on the “Shipping” folder. In the Shipping folder, go to the “Shipping Profile” area and then click on “Manage Rates”. Scroll down to the “Shipping To” section where you can define various geographies you would like to ship to, including the carrier(s) you would like to use for these geographies. Create an international zone that includes all countries you would like to sell to. Name the zone accordingly, e.g. “Rest of World” or “International”. You can change the list of international countries at any time, including adding more countries to the list.






Step 2: Add FlavorCloud To Your International Target Markets

Once you have created an international shipping zone, you will want to add FlavorCloud to that zone. In the international zone, click on “Add Rate” and then proceed by selecting FlavorCloud from the drop-down menu. If you already have an international zone with international carrier rates, click on "Edit rate" and select FlavorCloud.



Please note, that FlavorCloud needs to be the only rate option for international. If there are other options listed, remove them. Also, if for some reason FlavorCloud is listed in the “Domestic” shipping zone area, you will need to remove it from there. FlavorCloud provides international shipping only.

Also note, that third-party calculated shipping rates services like FlavorCloud are available by default with a Shopify annual plan, Shopify Advanced or Shopify Plus. If you are on a Shopify basic plan, you will need to either upgrade or choose to add “Carrier-calculated rates” as an a-la-carte option – contact your Shopify representative to do so.


Step 3: Add package weights

You also will need to add package weight & HS codes to your Shopify store. You do this in the “Products” section accessible through the main menu of your Shopify store.  Enter

product weight are mandatory fields. This information is required to calculate shipping rates, duties, and taxes. To calculate the dimensional weight, you can use an online calculator available from any major carrier – e.g. you find the international dimensional weight calculary from FEDEX here, and a similar calculator from DHL here. The weight for each product must be accurate and based on the greater of the actual or dimensional weight of the product. For example, if the actual weight of a product is 1 LB but the dimensional weight is 3LB then you must enter 3LB in products area of your online store (e.g. Shopify).


Step 4: Add Country of Origin & Harmonized System (HS) codes

For each product sold cross border you will need to add the Country of Origin and the HS code (see HS Code section for more detail about this international classification schema). The HS codes are universal commodity codes that determine the customs and duties charged by local customs organizations. Declaring an HS code in the “HS Tariff Code” section of your product details page in Shopify is mandatory information that will be used by carriers and customs authorities. You can look up the code in Shopify based on the description of the product – and the more descriptive you are, the better. The FlavorCloud team can also help classify the products for you. The Country of Origin and the HS code information together with the product description will be automatically added to the commercial invoice that accompanies your shipment for access and use by customs officials.


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