Can I provide updates regarding status of order and shipment to my customers?

Yes, you can provide shipment status updates to customers. The most common method is for merchants to share the link with the shipment tracking number we provide you. You can share that link with your customer. The link leads to a tracking site that lists the status of the shipment. The tracking site updates automatically with the latest status of the shipment, based on scans from carriers. You and your customers have access to the status page at any time, using the linked tracking number.

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