Yes, you can provide shipment status updates to customers. The most common method is for merchants to share the link with the shipment tracking number we provide you. You can share that link with your customer. The link leads to a tracking site that lists the status of the shipment. The tracking site updates automatically with the latest status of the shipment, based on scans from carriers. You and your customers have access to the status page at any time, using the linked tracking number.
Articles in this section
- Understanding Tracking Page Status Updates
- How do I create a custom branded tracking experience in FlavorCloud?
- How do I track a shipment?
- Where can I find the status of a shipment?
- Can I change the status of a fulfilled order in FlavorCloud?
- Can I provide updates regarding status of order and shipment to my customers?
- How long do packages take to clear customs?
- What is the difference between a “Tracking Number" and "Order Number" or "Reference Number”?
- Does FC offer a customer facing packing slip (order summary)?
- Are my international shipments insured?
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