How do I get a commercial invoice?

In the FlavorCloud app., select an order, and then pick “Custom Docs” from the “Actions” menu. This will open up a new window where you find the commercial invoices to print and/or save and store. In the new window, you find 3 copies of the commercial invoice per order since different custom entities use them to document the export and import of your goods. If you would like to get access to the commercial invoice of multiple orders at the same time, simply select all the orders from the order list for which you would like invoices. Note, you can also select the “Share” option in the “Actions” menu to email the commercial invoices and shipping labels.

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Please note, in almost all cases, we transmit electronic copies of the commercial invoices directly to the carriers and customs organizations downstream in which case you won’t have to print and add to the parcel. Where this is the case, you will see a blue "E" icon next to the Reference number of the order. 

In rare cases with unique restrictions for products or country-specific restrictions, electronic copies of the commercial invoice can't be provided. In this situation, there will be no "E" icon next to the Reference number upon fulfillment of the order, but instead you will need to print out 3 copies by selecting the order and then printing them out via the "Actions" menu and then add the copies to the shipment for access by carriers and customs organizations..  

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