Integrations with Online Stores & Fulfillment Solutions
Integrations with 3rd party online stores & fulfillment platforms
- Suppressing Digital/Marketing Insert or Packaging SKUs in Shopify Shipments from DDP Landed Cost Calculations
- How do I enable FlavorCloud in my Shopify store?
- What apps & integrations does FlavorCloud offer?
- How do I install the FlavorCloud application in Shopify?
- How Do I install FlavorCloud in BigCommerce?
- For some reason the FlavorCloud application in my Shopify account does not let me calculate international shipping rates. What do I do?
Orders & Shipping
Orders & Shipments Setup
Fulfill Orders & Create Shipments
- How Do I Create a Sample or Gift Order?
- How is a shipment created and fulfilled in FlavorCloud?
- Can I fulfill orders in bulk?
- Where do I enter the origin address of a shipment?
- Where do I enter the destination address of a shipment?
- Which carrier is being used for my shipment?
Shipping Labels & Consolidation
- What letters and languages are permitted for shipping label addresses?
- How do I print shipping labels in FlavorCloud?
- How do I create a consolidation label?
- Where do I add the sender contact details and address that shown on the shipping labels?
- Does FlavorCloud offer bulk shipments such as pallet shipments?
- What are Consolidation Shipping Labels?
Shipping Rates
HS Codes, Shipping Origin & Destination
- What is an HS code?
- How do HS codes work with FlavorCloud?
- HS codes can be as long as 10 or more digits – why does FlavorCloud only require the first 6 digits of the HS code of a product?
- Where do I list the country of origin of my products?
- What if the country of origin of a product is different than the location I ship the product from?
Duty Fees, Custom Tariffs & Documents
- What do DDU and DDP mean, and what is the difference?
- Should I offer my customers DDP or DDU?
- Can I set DDP or DDU as a default in my checkout?
- Where do I place the customs documentation that goes with shipments?
- Who do I send the required customs documentation to?
- How do I get a commercial invoice?
Shipment Tracking & Returns
Order Changes, Cancellations & Returns
- Does FlavorCloud honor the “Remorse Period” offered by some online stores and e-commerce platforms?
- How do I cancel a fulfillment?
- What happens with the shipping rates and custom duty fees when a customer adds or removes an item from the shopping cart?
- How do I generate a Return in FlavorCloud?
- What do I do if a package is lost in transit and I would like to re-ship the package?
- Who pays for lost shipments?
Shipment Tracking
- Understanding Tracking Page Status Updates
- How do I create a custom branded tracking experience in FlavorCloud?
- How do I track a shipment?
- Where can I find the status of a shipment?
- Can I change the status of a fulfilled order in FlavorCloud?
- Can I provide updates regarding status of order and shipment to my customers?
Billing & Invoicing
Billing & Invoicing
- How do I get billed by FlavorCloud?
- When do I get billed by FlavorCloud for an international shipment?
- How often am I billed by FlavorCloud?
- Where can I see what I have been billed by FlavorCloud?
- Where can I track invoices from FlavorCloud?
- How can I track the various fees associated with an order/shipment?